Experience

Freelance User Experience Designer, Teacher, and Facilitator
2017–2019
OpenTable
Mach49
P&G
Bionic
Numericc
BSPK

Head of Design
2015–2017
Pivotal Labs

Creative Director
2014–2015
Pivotal Labs

Design Manager
2013–2014
Pivotal Labs

User Experience Designer
2012–2013
Pivotal Labs

Freelance User Experience Designer
2012
CurrentTV
WeHeartIt
Secret Groups

Co-founder & User Experience Designer
2011–2012
Daily Aisle (at 500 Startups)

Teacher
2009-2012
Carnegie Mellon University Design School

Graphic Designer (freelance & full time)
2003–2009
New York Times
Hearst Magazines
Gourmet Magazine
Parenting Magazine
Urban Design Associates
Haymarket Media
Independent Musician Magazine

More detailed experience is available on my LinkedIn profile


Skills

Practice Development

  • Developing first UX design and user research practice within an engineering consultancy

  • Documenting design and user research methods

  • Writing of design career paths and levels

  • Mentoring and managing of reports, with advocacy and thoughtful feedback

  • Developing design team patterns: critiques, stakeholder check-ins, design reviews with project teams, retros, onboarding, interviewing

  • Creating and teaching workshops in service design, research methods, consulting best practices, facilitation best practices, decision making, and wireframing


Communication

  • Diplomatic communicating focused on thoughtful debate and decision making with development, business, finance, legal, and executive roles

  • Advocating for user experience design and user research

  • Defining and facilitating workshops in all steps of the design process, from early alignment through building

  • Leading collaborative, user-centered design process within a team of varied roles

  • Ability to context switch quickly and stay calm and communicative in stressful situations

  • Believing that everyone involved in a project has something to contribute and holds a valid point of view

  • Leading design reviews

  • Leading iteration planning meetings, focused on an agile development backlog


Making

  • Empathy and care for users

  • Creation of web, mobile, text, and Slack workflows

  • Comfort with ambiguity and complexity

  • An iterative approach to design

  • Defining and leading user research: exploratory interviews, validation interviews, co-creation interviews, usability testing, Lean experimentation

  • Creation of service blueprints, journey maps, wireframes, and prototypes

  • Use of tools to visualize experiences in low and high fidelity: Sketch, Figma, Illustrator, Keynote, Powerpoint 


Education

Master of Design, Interaction Design
2011 Carnegie Mellon University

  • Communication Design Fundamentals Instructor for HCI undergrads for 2 years. Redefined course. Published guide for future teachers of the course.

  • Completed core classes at Human Computer Interaction Institute

  • Completed core classes in Professional and Technical Writing graduate program

  • Completed thesis focused on qualitative research practices with K-12 around environmental concerns

Bachelor of Science, Architecture
2002 Ohio State University